Return of goods 

In accordance with the Consumer Protection Act (ZVPot) can be ordered goods purchased under a distance contract (which includes purchases via the Internet), no reason to return. It suffices to us within 15 days notify in writing (e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. or at the following address: Polona d.o.o.., Strmec pri Leskovcu 48, 2285 Zgornji Leskovec) of withdrawal. 

 

Address for returning the goods to the seller's Polona d.o.o.., Strmec pri Leskovcu 48, 2285 Zgornji Leskovec. 

 

 

Goods must be returned intact and in the same quantity. Return does not apply to items already in use, and for electronic parts that are no longer original packaging. Goods must be compulsorily returned in their original packaging. Any cost of returning borne by the purchaser. 

 

We will refund request the return of the purchase price which the goods back to his bank account within 15 days after receiving notice of the return of the goods or. after receipt of the returned goods. In Polona d.o.o. we also offer a replacement item. 

 

 

 

Recovery of damaged shipments 

If there is damage to goods during transportation (outside of the package), then IMMEDIATELY hype consignment courier. A courier will be assembled on-site reclamation record of the damage shipment. In the case of hidden damage pošilke is obliged to notify the recipient of delivery service in the reclamation within 8 days from the date of receipt of the shipment on the condition that prior to us a total figure that the damage in our opinion, was wholly at a time when the consignment has been held delivery. 

 

 

 

Warranty 

For items is the warranty on 1 year from date of purchase, unless otherwise indicated on the warranty or the invoice. This warranty is valid by following the instructions on the warranty, and upon presentation of the bill. 

 

This warranty is voided in the event of negligent handling of the product, misuse, physical damage or damage caused by the presence of force majeure. It is also void your warranty if the product is made, or that the product be installed by an unauthorized person (in the case of installation of the goods authorized person to read the installation account to the buyer of the product). 

 

The warranty does exclude items that are subject to constant wear and consumable items such as: akumulators, lamps, integrated circuits ... 

 

 

Warranty information is also listed on the page with the presentation of the article. If there is no warranty information, product no guarantee or indication at this time is unknown. In the latter case, the buyer can contact the service provider that will provide updated information. 

 

The manufacturer is obliged to perform warranty service within 45 days of receipt of goods, otherwise the item is replaced by another equivalent and flawlessly items. 

 

Return of goods under the warranty shall be made in accordance with the conditions specified by the manufacturer indicated on the warranty, the customer has to refund the cost. 

 

If you want to return the shipment at our expense, do so to arrange this with us at +386 2 763 00 07 or via e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.. In accordance with this agreement will be sent to your address courier, who will assume the shipment. 

 

Note: Another way of refund at our expense is not possible. 

 

 

 

important 

When you return the item to the seller (Polona d.o.o.), you must attach a copy of the invoice. 

 

Address for returning the goods to the seller's Polona d.o.o., Strmec pri Leskovcu 48, 2285 Zgornji Leskovec. 

 

We recommend that you use a delivery service, which allows tracking of the shipment and the goods are properly prepared for transport (in this you can use the original packaging or. Other appropriate safe packaging). 

 

Shipping costs be borne by the consignor, unless otherwise agreed in advance. Shipments of the ransom will not be accepted. 

 

 

If you experience any further questions, please call us at +386 2 763 00 07 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

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